Shipping & Returns

Shipping conditions

Shipping occurs on business days (Monday to Friday, including all national holidays).

Orders will be shipped via Russian Post. After your order leaves our warehouse, typical transit times are 14-21 days.

Shipping rate is $0.45 per one coin.

Generally, orders ship within 2-3 business days.

Once your order is shipped, your tracking number will be emailed to you so you can track your order via Russian Post's website.

Please note that Russian Post does not process orders on the weekend. Therefore, if you place an order on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.

 

Return conditions

All of our products offer a 30-day Buy-Back Guarantee, which means there is no risk involved with any purchase. You may return any item within 30 days of receipt for replacement, or for a full refund with no further obligation.

Returning items at Russian-coins.info is easy. Just follow these steps to return your order using our prepaid return shipping label.

Prepare your package. Pack your return securely, in the original package if possible. Include a note telling us why you are returning the product and indicate whether you would like a replacement or a refund.

What happens next?

Based on our experience, it can take up to 30 days for the return to reach us.  Once we receive it:

  • If you indicated that you want a refund, we will issue a refund. The refund will come in the form of your original payment (PayPal). If the refund is applied to your credit card, your credit card company may take up to 10 business days to post the refund to your account.
  • If you indicated that you want a replacement, we will ship your replacement item within 7 days of receipt of the return.