FAQ

How can I pay?

For now, you can pay for your order only via PayPal. We plan to allow for other payment options such as Alipay in the future.

 

How many days does your delivery take?

Depending on countries, it can take 14-30 business days.

However, we hope you understand that it may take longer than usually, if there is trouble related to post or customs.

 

How do you ship my order?

We ship your items via Russian Post (economy shipping).

 

When will you ship my order?

We usually ship orders within 2-3 business days.

 

What countries do you ship to?

We ship worldwide.

 

Do you sell anything except Russian coins?

Yes, we can also trade Russian banknotes and coins of Belarus, Kazakhstan and Ukraine (if you need any specific coins from these countries you can made a request).

 

When should I pay for customs duty if customs duty is imposed on my order that I place from another country?

When customs duty is imposed on a product, the local customs will inform the receiver of product of the arrival. You can pay for the customs duty and receive your product once you are informed.

 

Do you provide a tracking number?

Yes, we provide a tracking number for every package we ship out. Here you can see track of your order on Russia’s territory http://www.russianpost.ru/tracking20/English.htm

 

What is free shipping?

If your order costs more than $100 we will ship it for free.

 

Do you ship to P.O. boxes?

Sorry, at this time we don't ship to P.O. boxes.

 

How can I track the status of my order?

Yes. You need to go to Your Account to get the latest on your order status.

 

Do you sell other coins in addition to those advertised at your site?

Yes. You can request us about the coin you need and we’ll try to find it for you.

Please note that we don't sell coins which are older than 50 years (it is illegal in Russia).

 

Do you have a minimum purchase?

Yes, the minimum purchase is $10 (it doesn’t include shipping costs).

 

How do I contact customer service?

You can contact us on the Contact Us page.